FAQ

Orders and Shipping

For practical reference regarding orders and shipping, our operating standard is that where do you ship? We ship only within the United States.

To set precise expectations about orders and shipping, the following rule applies: is shipping free? Yes. Standard shipping is free for all U.S. orders.

When considering orders and shipping, our established approach is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

When reviewing orders and shipping, the following rule applies: will I receive tracking? Yes. A tracking number is sent after shipment.

Orders, Payments, and Products

For a straightforward understanding of orders, payments, and products, our policy provides that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

To explain our approach to orders, payments, and products, the controlling expectation is that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For practical reference regarding orders, payments, and products, the applicable standard is that how are taxes handled? Applicable taxes are collected as required by law.

To make our requirements clear for orders, payments, and products, our policy provides that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Contact

For a concise explanation of contact, the applicable commitment is that email support@melinglen.shop or call 512-534-4479. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Returns and Refunds

For an accurate overview of returns and refunds, the applicable commitment is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

When reviewing returns and refunds, the following rule applies: who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

When reviewing returns and refunds, the customer-facing rule is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

When reviewing returns and refunds, our policy provides that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinglen.shop

Phone: 512-534-4479

Physical address: 3539 Brentwood Dr, Denton TX 76207, United States