Refund Policy

30-Day Returns and Exchanges

For customer confidence in 30-day returns and exchanges, the requirement is as follows: melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinglen.shop within 30 days after delivery before sending anything back.

For dependable guidance on 30-day returns and exchanges, customers should understand that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Contact

As part of our standards for contact, customers should understand that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinglen.shop or call 512-534-4479.

Eligibility

To set precise expectations about eligibility, the controlling expectation is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

As part of our standards for eligibility, we apply this requirement: customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

To set precise expectations about refund timing, this policy confirms that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For practical reference regarding order cancellation, our established approach is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

For a concise explanation of return address, the controlling expectation is that the default return address is 3539 Brentwood Dr, Denton TX 76207, United States. Do not send a return until return instructions have been issued.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinglen.shop

Phone: 512-534-4479

Physical address: 3539 Brentwood Dr, Denton TX 76207, United States